London FAQ

Important information about Hamilton Paperless Ticketing

Demand for HAMILTON tickets is exceptionally high.

Ticket touts and unauthorised resellers use multiple payment cards, false identities and sophisticated computer programmes (‘bots’) to harvest vast amounts of tickets which they then offer for resale at highly-inflated prices.

The producers of HAMILTON are determined to combat this unauthorised profiteering by third party resellers and ticket touts and to protect patrons from having to pay highly-inflated prices. Therefore, for all performances up to and including 30 November 2019, Delfont Mackintosh Theatres are operating a new paperless ticketing system, HAMILTON Paperless Ticketing, powered by Ticketmaster.

No traditional tickets will be issued in advance. The payment card you use to originally purchase your tickets will gain you admission to the theatre on the night. When patrons book, they will receive a simple email confirmation as proof of purchase. This is not a ticket.

24 hours prior to the performance, Patrons will receive a pre-visit email confirming details of their booking. Upon arrival at the theatre, patrons will be required to present their pre-visit email, their original payment card and a Government-issued photo ID such as a driving license or passport as proof of ID. The cardholder must be present and attend the performance.

The theatre will swipe the patron’s payment card to produce seat location slips which gain them and their party admittance into the auditorium. All members of the party should enter the theatre at the same time.

For tickets booked for performances from 2 December 2019 onwards, tickets will be posted out to arrive 1 week prior to the performance. We do not post tickets overseas. Those tickets will be available to collect from the box office on the day of the performance any time from 90 minutes prior to the start of the performance.

Can I cancel or resell tickets which I can no longer use?

The reselling of any HAMILTON ticket is strictly forbidden. Any ticket offered for resale will be immediately cancelled.

If you can no longer attend a performance for a legitimate reason, please contact your originial point of purchase, either:

Ticketmaster Customer Services if you have a 6 or 7-digit booking reference number followed by the code UK1 e.g. 1-23456/UK1 or 12-34567/UK1

Delfont Mackintosh Theatres Customer Services if you have an 8-digit booking reference numbere.g. 12345678

Either will be able to exchange or cancel your tickets up to 48hrs before a performance subject to a cancellation fee of £3.00 per ticket.

Less than 48hrs before a performance, Ticketmaster and Delfont Mackintosh Theatres will only refund tickets at the producers’ discretion.

Hamilton’s Terms and Conditions of Sale

All HAMILTON tickets, whether sold via Ticketmaster or Delfont Mackintosh Theatres, are subject to the term and conditions of Delfont Mackintosh Theatres Ltd., the venue owner. To view those terms and conditions in full, click here.

Performance Dates and Times

Regular performances times are:

Monday – Saturday 7.30pm
Thursday & Saturday 2.30pm

The performance runs 2hr 50 mins, including one 15 minute interval

There is a strict ticket limit of 6 per person in each booking period:

BOOKING PERIOD FIVE – Monday 1 July until Saturday 28 September 2019

BOOKING PERIOD SIX – Monday 30 September until Saturday 4 January 2020

BOOKING PERIOD SEVEN – Monday 6 January until Saturday 28 March 2020

How much are tickets to Hamilton?

£20.00, £37.50, £57.50, £75.00, £100
Premium Tickets: £150/£200/£250 (certain performances)

BOX SEATS
Rear Stalls Boxes (each holds 4): £125 per seat – includes Butler Service*
Rear Royal Circle ‘Matcham’ Box (holds 4): £75.00 per seat – includes Butler Service* (limited vertical viewing due to circle overhang)
Rear Royal Circle ‘Victoria & Albert’ Boxes (each holds 4): £57.50 per seat (limited vertical viewing due to circle overhang)
Side Grand Circle Boxes (each hold 2): £37.50 per seat (side view)

* A dedicated member of the Victoria Palace Theatre’s staff will be on hand to take your orders pre-show and deliver drinks to your box. Drink costs are additional.

For Hospitality and Ticket Packages, visit here

How do I buy tickets?

Tickets can only be purchased from the following two authorised websites, both of which sell from the same single allocation of tickets:

www.ticketmaster.co.uk

www.delfontmackintosh.co.uk

The reselling of any HAMILTON ticket is strictly forbidden. Any HAMILTON ticket offered for resale either on or offline (including Viagogo and on all secondary ticket retail websites) will result in the entire original booking being cancelled. The original purchaser and their party will be refused admission and any other purchases they hold will also be cancelled.

How many tickets can I purchase?

There is a strictly-enforced limit of 6 tickets per person, per booking period.

BOOKING PERIOD FIVE: 1 July 2019 – 28 September 2019

BOOKING PERIOD SIX: 30 September – 4 January 2020

BOOKING PERIOD SEVEN: 6 January – 28 March 2020

This restriction is in place in order to give as many people as possible a fair chance to buy tickets to HAMILTON

PLEASE NOTE that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a purchase in excess of the ticket limit will be cancelled without consideration.

How do I pay?

We accept payment online or in person using Visa, Mastercard or American Express credit and debit cards. In order to thwart ticket fraud, we are unable to accept any payment by cash, vouchers or tokens.

PRE-PAID PAYMENT CARDS:
Admission to HAMILTON by pre-paid Credit or Debit card of any kind is not permitted. Paperless ticketing means that the link between the ID of the original cardholder and that of the person attending the performance is maintained and therefore cards which do not bear the cardholder name will be refused admission without exception.

Facilities at Victoria Palace Theatre

FACILITIES AT VICTORIA PALACE THEATRE

  • There is a licensed bar and toilets on every level.
  • There is a cloakroom at the theatre located to the right of the main entrance in the theatre foyer. However we are only able to store a limited amount of coats and small bags so we request that you arrange to leave folding bicycles, suitcases and large bags elsewhere before your visit. There is luggage storage available at Victoria Train Station.
  • Once you have entered the theatre you will not be able to leave the building and re-enter and you must arrive with your full party.

Can I buy Hospitality tickets?

Hospitality tickets for HAMILTON are available exclusively through Delfont Mackintosh Theatres.

CHAMPAGNE PACKAGE

From £220 per person, inclusive of VAT

Delfont Mackintosh Theatres’ Champagne Package is the perfect way to make your trip to HAMILTON a truly memorable occasion.

-a Premium Stalls or Royal Circle seat for HAMILTON
-half a bottle of house champagne per guest
-a complimentary HAMILTON theatre programme per guest
-a complimentary HAMILTON Souvenie Brochure per guest

A member of the Front of House team will meet you upon arrival at the theatre or at the interval, and escort you to a reserved area of the bar nearest to your seats.

VIP RECEPTION PACKAGE

From £274.00 per person, inclusive of VAT

Delfont Mackintosh Theatres’ VIP Reception Package is the ultimate experience at HAMILTON and includes:

-a Premium Stalls or Royal Circle seat for HAMILTON
-a complimentary HAMILTON theatre programme per guest
-a complimentary HAMILTON Souvenir Brochure per guest
-a specially designated hospitality area at the Victoria Palace Theatre for both 45 minutes prior to the performance and during the interval where canapés will be served, and where you will have access to an open bar serving house champagne, beer, wine and soft drinks.

You will also have a designated host to look after your every need.

To enquire or book one of these packages, please call Hospitality on 020 7766 2112 or email hospitality@delfontmackintosh.co.uk

Can I buy tickets in person at the Victoria Palace Theatre?

Yes, subject to ticket availability.

The Victoria Palace Theatre box office is open Monday to Saturday 10am-7.45pm. However, please note that we cannot accept advanced bookings after 5.15pm or between 12.30pm-2.30pm on Thursdays, Saturdays or other matinee performance days.

In order to combat fraud and the unauthorised reselling of tickets, payment for all HAMILTON tickets is by card only. No cash or payment by prepaid credit or debit cards will be accepted.

No tickets are issued by the box office in advance and you will be asked to provide proof of ID when purchasing at the box office. On the way into the performance, you will again need to present government-issued photo ID along with the original payment card and your 24hr pre-visit email.

Can I purchase tickets using Theatre Tokens or Gift Cards?

Yes, for all performances from 2 December 2019 onwards.

Delfont Mackintosh Theatre Vouchers may be redeemed online here or by calling 0344 482 5151. You may also redeem them in person at the Victoria Palace Theatre box office.

Theatre Tokens may be used to purchase tickets over the phone or at the Victoria Palace Theatre box office window.

Ticketmaster Gift Cards can be redeemed online at ticketmaster.co.uk/hamilton or by calling 0844 847 1640. The phone lines are open from 08:00 – 20:00 Monday to Friday and 08:00 – 18:00 Saturday and Sunday. Calls to 0844 numbers cost 7p per minute plus your phone company’s access charge.

Will there be any Access performances?

HAMILTON has presented 12 captioned and audio described performances to date. Further Access performances will be announced here in due course.

How do I book if I have specific Access requirements?

For performances 30 November 2019

For Wheelchair Access ticketing ONLY, please complete the Wheelchair Access Request form and somebody from the box office will call you back. Please allow up to 3 working days. All requests are subject to Access seating availability and will be dealt with in order of receipt.

For Non-Wheelchair-Ambulant Access Ticketing only, please call 0800 988 4440 (9am–6pm Monday-Friday, 10.30am-3.30pm Saturday, closed Sunday).

For performances 2 December 2019 onwards

Please visit delfontmackintosh.co.uk/access/

Can I make group booking?

Tickets for Groups of 10 or more are now available at to purchase at face value.

Please call Delfont Mackintosh Theatres Group Sales (Monday to Friday 9.00am-6.00pm) on

0844 482 5100 from within the UK or +44 207 766 2108 from overseas

Or you can email groupsales@delfontmackintosh.co.uk

When will I receive my tickets?

For performances up to and including 30 November 2019

HAMILTON is operating HAMILTON Paperless Ticketing, powered by Ticketmaster, for all performances up to and including Saturday 30 November 2019. Therefore, no tickets will be posted or emailed in advance.

For performances from 2 December 2019 onwards

Tickets will be posted to UK addresses to arrive 1 week prior to the performance. We do not post tickets overseas. Those tickets will be available to collect from the box office on the day of the performance any time from 90 minutes prior to the start of the performance.

The Hamilton £10 Lottery

WIN THE CHANCE TO PURCHASE £10 LOTTERY TICKETS AT EVERY PERFORMANCE OF HAMILTON

Entry for the HAMILTON £10 LOTTERY is via the official HAMILTON app which can be downloaded from hamiltonmusical.com/app/.

You can also enter online here.

Lotteries open at 4pm and close 2pm the following day.

Within an hour of each lottery closing and the random selection of winners being made, all entrants will be notified either through the app or by email with successful entrants receiving details of how to claim and pay for their lottery tickets within that communication.

Patrons can apply for a maximum of two £10 Lottery tickets at each lottery. There is no limit to the number of individual lotteries you can enter.

All Lottery tickets will be paperless and collectable from the theatre on the day of the performance only, on the way into the performance.

Can I give the tickets as a gift or give a letter of authorisation for someone else to attend?

For performances up to and including 30 November 2019, Hamilton Paperless Ticketing, powered by Ticketmaster is an admission system specifically designed to limit the transferability of tickets to prevent both touting and unauthorised reselling at inflated prices. It does so by ensuring that the link between the ID of the original cardholder and that of the person attending on the night is maintained.

To gift tickets for performances up to and including 30 November 2019, we suggest you ask the intended recipient of the gift (or a member of the party due to attend with them) to purchase tickets on their own card and that you then gift them the money.

If you have tickets but your circumstances change and you can no longer use some or all or them, contact Ticketmaster Customer Services up to 48hrs before a performance and they will cancel and refund part or all of your booking subject to a cancellation fee of £3.00 per ticket.

For performances from 2 December 2019 onwards, you will be able to gift Hamilton tickets using Theatre Tokens, Ticketmaster Gift Cards and Delfont Mackintosh Theatre Vouchers.

Can I exchange my tickets for a different performance?

If you can no longer attend a performance for a legitimate reason, contact either:

Ticketmaster Customer Services if you have a 6 or 7-digit booking reference number followed by the code UK1 e.g. 1-23456/UK1 or 12-34567/UK1

Delfont Mackintosh Theatres Customer Services if you have an 8-digit booking reference numbere.g. 12345678

Either will be able to exchange or cancel your tickets up to 48hrs before a performance subject to a cancellation fee of £3.00 per ticket.

Less than 48hrs before a performance, Ticketmaster and Delfont Mackintosh Theatres will only refund tickets at the producers’ discretion.

What if my credit card expires before the performance?

We recommend you check the expiry date of your credit card prior to purchase and to use where possible a card which will be valid on the date you attend the performance.

If that is not possible, Ticketmaster will always try and contact patrons whose payment card expires between the time of the booking and the day of the performance so that a new card number can be applied to the booking. This new card number will then become the valid card associated with that booking and the new card is the one which needs to be presented at the theatre on the night of the performance. The payment will remain on the original card. No debits or charges will be made on the new card.

Although Ticketmaster will make best endeavours to contact you, they may not have your most up-to-date contact details. Therefore, you will also need to be aware of changes to your own card details. If you have not heard from us, please contact Ticketmaster Customer Services in order for your card details to be updated.

What if my card is lost or stolen before the performance?

If the card number on your reissued card differs from the one you originally used to purchase your tickets, you will need to contact Ticketmaster Customer Services in advance of the performance in order that they can add your new card number to your booking. This new card number will then become the valid card associated with that booking and the new card is the one which needs to be presented at the theatre on the night of the performance along with your original purchase confirmation email and Government issued photo ID.

Is there a lower age limit?

Since HAMILTON contains some strong language, the show is appropriate for ages 10+. Children under 4 are not permitted into the theatre. All persons aged under 16 must be accompanied and seated next to the accompanying adult. They may not sit on their own within the auditorium. If children do have separate seats you could be refused entry.

How long is the show?

HAMILTON runs 2 hours 45 minutes including one 15-minute interval.

Which cast members perform at which performances?

Like most West End musicals, the cast of HAMILTON is an ensemble company. The producers cannot guarantee the appearance of a particular artist at any performance. Appearance could be subject to many factors including illness and holidays.

No refunds or exchanges will be offered as a result of a cast member’s unavailability to perform at any performance.

What do I need to bring with me to the theatre on the night?

Three things:

  • your pre-visit email which will be emailed to you 24hrs prior to the performance
  • the payment card used to make the original purchase
  • a Government-issued photo ID such as a driving license or passport.

I can’t find my original confirmation email. What should I do?

For performances 30 November 2019

Contact Ticketmaster Customer Services if you have a 6 or 7-digit booking reference number followed by the code UK1 e.g. 1-23456/UK1 or 12-34567/UK1

For performances from 2 December 2019 onwards

If you have a 6 or 7-digit booking reference number followed by the code UK1 e.g. 1-23456/UK1 or 12-34567/UK1, please contact Ticketmaster Customer Services

If you have an 8-digit booking reference number e.g. 12345678, please contact Delfont Mackintosh Theatres Customer Services

I can’t find the answer to my question. Who can I contact now?

For performances up to 30 November 2019

Please contact Ticketmaster Customer Services.

For performances from 2 December 2019 onwards

Please complete the Delfont Mackintosh Theatres Customer Contact Form Services