London FAQ

Performance Dates and Times

Regular performances times are:

Monday – Saturday: 7:30 pm
Thursday & Saturday: 2:30 pm

The performance runs 2 hr 50 min, including one 15-minute interval

 

How much are tickets to HAMILTON?

£20.00, £37.50, £57.50, £75.00, £100
Premium Tickets: £125, £150, £175, £200, £225, £250 (certain performances)

BOX SEATS
Rear Stalls Boxes (each holds 4): £125 per seat – includes Butler Service*
Rear Royal Circle ‘Matcham’ Box (holds 4): £75.00 per seat – includes Butler Service* (limited vertical viewing due to circle overhang)
Rear Royal Circle ‘Victoria & Albert’ Boxes (each holds 4): £57.50 per seat (limited vertical viewing due to circle overhang)
Side Grand Circle Boxes (each hold 2): £37.50 per seat (side view)

* A dedicated member of the Victoria Palace Theatre’s staff will be on hand to take your orders pre-show and deliver drinks to your box. Drink costs are additional.

For Hospitality and Ticket Packages, visit here

The HAMILTON £10 Lottery

WIN THE CHANCE TO PURCHASE £10 LOTTERY TICKETS AT EVERY PERFORMANCE OF HAMILTON

Entry for the HAMILTON £10 LOTTERY is via the official HAMILTON app, which can be downloaded from hamiltonmusical.com/app/.

You can also enter online here.

Lotteries open at 4 p.m. and close 2 p.m. the following day.

Within an hour of each lottery closing and the random selection of winners being made, all entrants will be notified either through the app or by email with successful entrants receiving details of how to claim and pay for their lottery tickets within that communication.

Patrons can apply for a maximum of two £10 lottery tickets at each lottery. There is no limit to the number of individual lotteries you can enter.

Lottery tickets are collectable from the box office on the way into the performance only.

Can I make group booking for 10 or more people?

Tickets for groups of 10 or more are now available at to purchase at face value.

Please call Delfont Mackintosh Theatres Group Sales (Monday to Friday 9:00 a.m. – 6:00 p.m.) on

0844 482 5100 from within the UK or +44 207 766 2108 from overseas

Or you can email groupsales@delfontmackintosh.co.uk

Can I buy Hospitality tickets?

Hospitality tickets for HAMILTON are available exclusively through Delfont Mackintosh Theatres.

CHAMPAGNE PACKAGE

From £220 per person, inclusive of VAT

Delfont Mackintosh Theatres’ Champagne Package is the perfect way to make your trip to HAMILTON a truly memorable occasion.

– a Premium Stalls or Royal Circle seat for HAMILTON
– half a bottle of house champagne per guest
– a complimentary HAMILTON theatre programme per guest
– a complimentary HAMILTON Souvenir Brochure per guest

A member of the Front of House team will meet you upon arrival at the theatre or at the interval, and escort you to a reserved area of the bar nearest to your seats.

VIP RECEPTION PACKAGE

From £274.00 per person, inclusive of VAT

Delfont Mackintosh Theatres’ VIP Reception Package is the ultimate experience at HAMILTON and includes:

– a Premium Stalls or Royal Circle seat for HAMILTON
– a complimentary HAMILTON theatre programme per guest
– a complimentary HAMILTON Souvenir Brochure per guest
– a specially designated hospitality area at the Victoria Palace Theatre for both 45 minutes prior to the performance and during the interval where canapés will be served, and where you will have access to an open bar serving house champagne, beer, wine, and soft drinks.

You will also have a designated host to look after your every need.

To enquire or book one of these packages, please call Hospitality on 020 7766 2112 or email hospitality@delfontmackintosh.co.uk

How do I pay?

We accept payment online or in person using Visa, Mastercard, or American Express credit and debit cards. We are also accept payment by Theatre Tokens and by Delfont Mackintosh Theatre Gift Tokens. Unfortunately, we are unable to accept payment by cash.

Can I purchase tickets using Theatre Tokens or Gift Cards?

Delfont Mackintosh Theatre Gift Vouchers may be redeemed online here or by calling 0344 482 5151. You may also redeem them in person at the Victoria Palace Theatre box office.

Theatre Tokens may be used to purchase tickets over the phone or at the Victoria Palace Theatre box office window.

Can I buy tickets in person at the Victoria Palace Theatre?

Yes. The Victoria Palace Theatre box office is open Monday to Saturday 10:00 a.m. – 7:45 p.m. However, please note that we cannot accept advanced bookings after 6:00 p.m. or between 1:00 p.m. – 2:30 p.m. on Thursdays, Saturdays or other matinee performance days.

In order to combat fraud, payment for all HAMILTON tickets is by card or authorised Gift Tokens only. The box office cannot accept payment by cash.

Please note that tickets purchased in person at the Victoria Palace Theatre box office will be posted to you 2 weeks prior to the performance to arrive no later than one week prior. Or you can elect to collect your tickets in person from the box office 2 weeks prior to the performance onwards.

If the performance you are purchasing is less than 2 weeks away, you will be able to take your tickets away with you at time of purchase.

Can I give the tickets as a gift or give a letter of authorisation for someone else to attend?

Yes, you can gift Hamilton tickets. Or why not give Theatre Tokens or Delfont Mackintosh Theatre Gift Vouchers instead and let the recipient decide which performance they would like to attend?

Can I exchange my tickets for a different performance?

If you purchased tickets directly from Delfont Mackintosh Theatres, you can cancel or exchange them to a different performance (subject to availability) up to 48 hours prior to the original performance. Less than 48 hours prior to the original performance, Delfont Mackintosh Theatres will only refund tickets at the producers’ discretion.

Please contact Delfont Mackintosh Theatres Customer Services quoting your 8-digit booking reference number (e.g. 24581357). Cancellations and exchanges are subject to a fee of £3 per ticket.

If you purchased your tickets via Ticketmaster or Encore (email customerservices@encore.co.uk), please contact them directly. Those sales are subject to the seller’s own terms and conditions.

When will I receive my tickets?

Please note that tickets purchased in person at the Victoria Palace Theatre box office will be posted to you 2 weeks prior to the performance to arrive no later than one week prior. Or you can elect to collect your tickets in person from the box office 2 weeks prior to the performance onwards.

If the performance you are purchasing is less than 2 weeks away, you will be able to take your tickets away with you at time of purchase.

There may be long queues within an hour of the performance start time, so we advise you to collect your tickets in advance.

The box office will be open at 10:00 a.m. on the day of the performance but please note the card holder must be present with the credit card used for the booking. Tickets cannot be released to third parties.

What do I need to bring with me to the theatre on the night?

Please bring the payment card used to make the original purchase. We also recommend bringing government-issued photo ID such as a driving license or passport.

Is there a lower age limit?

Since HAMILTON contains some strong language, the show is appropriate for ages 10+. Children under 4 are not permitted into the theatre. All persons aged under 16 must be accompanied and seated next to the accompanying adult. They may not sit on their own within the auditorium. If children do have separate seats, you could be refused entry.

How long is the show?

HAMILTON runs 2 hours 50 minutes including one 15-minute interval.

Which cast members perform at which performances?

Like most West End musicals, the cast of HAMILTON is an ensemble company. The producers cannot guarantee the appearance of a particular artist at any performance. Appearance could be subject to many factors including illness and holidays.

No refunds or exchanges will be offered as a result of a cast member’s unavailability to perform at any performance.

Can I cancel or resell tickets which I can no longer use?

If you purchased tickets directly from Delfont Mackintosh Theatres, you can cancel or exchange HAMILTON tickets to a different performance (subject to availabilty) up to 48 hours prior to the original performance. Less than 48 hours proir to the original performance, Delfont Mackintosh Theatres will only refund tickets at the producers’ discretion.

Please contact Delfont Mackintosh Theatres Customer Services quoting your 8-digit booking reference number (e.g. 24581357). Cancellations and exchanges are subject to a fee of £3 per ticket.

If you purchased your tickets via Ticketmaster or Encore (email customerservices@encore.co.uk), please contact them directly. Those sales are subject to the seller’s own terms and conditions.

Will there be any Access performances?

HAMILTON has presented 12 captioned and audio described performances to date. Further Access performances will be announced here in due course.

How do I book if I have specific Access requirements?

If you have specific Access requirements, please visit delfontmackintosh.co.uk/access/

Facilities at Victoria Palace Theatre

  • There is a licensed bar and toilets on every level. We do not allow food and drinks purchased outside the premises.
  • There is a cloakroom at the theatre located down the stairs to the right of the main entrance in the theatre foyer. However we are only able to store a limited amount of coats and small bags so we request that you arrange to leave folding bicycles, suitcases, and large bags elsewhere before your visit. There is luggage storage available at Victoria Train Station.

Security

For your comfort and security, we have a number of additional checks before we can admit you to the theatre, including security dogs on patrol. There may be long queues within an hour of the performance start time, so we appreciate your patience and understanding while these are taking place.

Hamilton’s Terms and Conditions of Sale

All HAMILTON tickets purchased directly from Delfont Mackintosh Theatres are subject to the terms and conditions of the venue owner, Delfont Mackintosh Theatres Ltd.  To view those terms and conditions in full, click here.

I can’t find the answer to my question. Who can I contact now?