London FAQ

Important information about Hamilton Paperless Ticketing

Demand for HAMILTON tickets is exceptionally high. Ticket touts and unauthorised resellers use multiple payment cards, false identities and sophisticated computer programmes (‘bots’) to harvest vast amounts of tickets which they then offer for resale at highly-inflated prices.

The producers of HAMILTON are determined to combat this unauthorised profiteering by third party resellers and ticket touts and to protect patrons from having to pay highly-inflated prices. Therefore, Delfont Mackintosh Theatres are operating a new paperless ticketing system, HAMILTON Paperless Ticketing, powered by Ticketmaster.

No traditional tickets will be issued in advance. The payment card you use to originally purchase your tickets will gain you admission to the theatre on the night.When patrons book, they will receive a simple email confirmation as proof of purchase. This is not a ticket.

Upon arrival at the theatre, patrons will be required to present their original email confirmation, their original payment card and a Government-issued photo ID such as a driving license or passport as proof of ID. The cardholder must be present and attend the performance.

The theatre will then swipe the patron’s card to produce seat location slips which gain them and their party admittance into the auditorium. All members of the party should enter the theatre at the same time.

Can I cancel or resell tickets which I can no longer use?

The reselling of any HAMILTON ticket is strictly forbidden. Any ticket offered for resale will be immediately cancelled.

However, if you can no longer attend a performance for a legitimate reason, please contact Ticketmaster Customer Services up to 48hrs before a performance who will cancel and refund your booking subject to a cancellation fee of £3.00 per ticket.

Less than 48hrs before a performance, Ticketmaster will only refund tickets at the producers’ discretion.

Hamilton’s Terms and Conditions of Sale

All HAMILTON tickets are sold via Ticketmaster subject to the term and conditions of Delfont Mackintosh Theatres Ltd., the venue owner. To view those terms and conditions in full, click here.

Performance dates

BOOKING PERIOD ONE – Until Saturday 28 July 2018.

BOOKING PERIOD TWO – Monday 30 July until Saturday 15 December 2018 (on sale on Monday 29 January 2018).

There is a strict ticket limit of 6 per person in each booking period.

How much are tickets to Hamilton?

BOOKING PERIOD ONE
to 28 July 2018

£20.00, £37.50, £57.50, £75.00, £89.50
Premium Tickets: £200

BOOKING PERIOD TWO
30 July – 15 December 2018

£20.00, £37.50, £57.50, £75.00, £100
Premium Tickets: £150/£200 (and £250 on Thursday, Friday & Saturday)


BOX SEATS
Rear Stalls Boxes (each holds 4): £100 per seat (£125 from 30 July) – includes Butler Service*
Rear Royal Circle ‘Matcham’ Box (holds 4): £75.00 per seat – includes Butler Service* (limited vertical viewing due to circle overhang)
Rear Royal Circle ‘Victoria & Albert’ Boxes (each holds 4): £57.50 per seat (limited vertical viewing due to circle overhang)
Side Grand Circle Boxes (each hold 2): £37.50 per seat (side view)

* A dedicated member of the Victoria Palace Theatre’s staff will be on hand to take your orders pre-show and deliver drinks to your box. Drink costs are additional.

For Hospitality and Ticket Packages, visit here

How do I buy tickets?

Tickets can only be purchased from the following two authorised websites, both of which sell from the same single allocation of tickets:

www.ticketmaster.co.uk

www.delfontmackintosh.co.uk

The reselling of any HAMILTON ticket is strictly forbidden. Any HAMILTON ticket offered for resale either on or offline (including Viagogo and on all secondary ticket retail websites) will result in the entire original booking being cancelled. The original purchaser and their party will be refused admission and any other purchases they hold will also be cancelled.

How many tickets can I purchase?

There is a strictly-enforced limit of 6 tickets per person, per booking period.

Booking Period One runs to 28 July 2018.
Booking Period Two runs 30 July – 15 December 2018.

This restriction is in place in order to give as many people as possible a fair chance to buy tickets to HAMILTON.

PLEASE NOTE that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a purchase in excess of the ticket limit will be cancelled without consideration.

How do I pay?

We accept payment online or in person using Visa, Mastercard or American Express credit and debit cards. In order to thwart ticket fraud, we are unable to accept any payment by cash, vouchers or tokens.

What are the performance times?

Regular performance times are:

Monday – Saturday 7.30pm
Thursday & Saturday 2.30pm

Will there be any discounted tickets for Hamilton?

There will be no discounted tickets at all for HAMILTON.

Can I buy Hospitality tickets?

Hospitality tickets for HAMILTON are available exclusively through Delfont Mackintosh Theatres.

Champagne Reception
Champagne Package
Celebrating a special occasion such as a birthday or anniversary, or just want to treat yourself and your guests? Our Champagne Package is the perfect way to make your trip to HAMILTON a truly memorable occasion.
The Champagne Package includes a premium seat, half a bottle of house champagne per person plus a complimentary programme and souvenir brochure per guest. A member of the front-of-house team will also meet you on arrival or at the interval and escort you to a reserved area of the bar nearest your seats.
From £182.50 per person (inc VAT)

VIP Reception
VIP Reception Package
For the ultimate experience at HAMILTON for you and your guests, why not upgrade to our VIP Reception Package?
This exclusive package includes a premium seat, a complimentary programme and souvenir brochure per guest, a specially designated hospitality area for 45 minutes before the performance and during the interval where canapés will be served and where you will have access to an open bar serving house champagne, beer, wine and soft drinks. You will also have a designated host to look after your every need.
From £236.50 per person (inc VAT)

To enquire or book one of these packages, please call Johanna Newhall on 020 7766 2112 or email hospitality@delfontmackintosh.co.uk

Can I buy tickets in person at the Victoria Palace Theatre?

Subject to ticket availability, yes. The Victoria Palace Theatre box office is open Monday to Saturday 10am-7.45pm. Please note that we cannot accept advanced bookings after 5.30pm or between 12.30pm and 2.30pm on Thursdays, Saturdays or other matinee performance days.

In order to combat fraud and the unauthorised reselling of tickets, payment for all HAMILTON tickets is by card only. No cash will be accepted. No tickets are issued by the box office in advance and you will be asked to provide proof of ID when purchasing at the box office. On the way into the performance, you will again need to present government-issued photo ID along with the original payment card and your 24hr pre-visit email. Your card will be swiped on entry and your tickets produced.

Can I purchase tickets using Theatre Tokens or Gift Cards?

Unfortunately not. We have adopted Hamilton Paperless Ticketing, powered by Ticketmaster in order to combat the unauthorised profiteering of third party resellers and ticket touts and to protect patrons from having to pay highly-inflated prices. Bookings must be linked to a payment card which is swiped on entry to the theatre.

Will there be any Access performances?

Captioned Performances: Thursday 4 October 2018 (2.30pm and 7.30pm).

Audio Described Performances: Saturday 10 November (2.30pm) and Monday 12 November (7.30pm).

To book, please call Ticketmaster Access Information on 0800 988 4440.

How do I book if I have specific Access requirements?

For Wheelchair Access ticketing ONLY, please complete the Wheelchair Access Request form and somebody from the box office will call you back. Please allow up to 10 working days. All requests are subject to Access seating availability and will be dealt with in order of receipt.

For Non-Wheelchair-Ambulant Access Ticketing only, please call 0800 988 4440 (9am–6pm Monday-Friday, 10.30am-3.30pm Saturday, closed Sunday).

Can I make group booking?

Due to the unprecedented high demand for HAMILTON tickets and our desire to enable as many people as possible to see the show as early as possible, we are unable to accommodate any group bookings at present. The ticket limit is 6 tickets per person, per booking period.

When will I receive my tickets?

Remember, HAMILTON is operating HAMILTON Paperless Ticketing, powered by Ticketmaster. Therefore, no tickets will be posted or emailed in advance.

Will you be releasing any more tickets once a booking period sells out?

Check the website daily for returned tickets.

FURTHER OPPORTUNITIES TO BUY HAMILTON TICKETS

Late Release Premium Tickets – A limited number of Premium tickets will be released online at 12 noon each Monday for all of the follow week’s performances.

Daily £10 lottery tickets are available. Limited to 2 tickets per person. Further details can be found here

For Information about Hospitality and Ticket Packages, please visit here

Follow our Twitter account or Facebook page to receive the latest news updates to receive the latest news updates and advance details of any new ticket releases.

Is there a waiting list for tickets?

There is no waiting list for HAMILTON tickets. Check the website daily for returned tickets. Follow our Twitter account or Facebook page to receive the latest news updates and advance details of any new ticket releases.

The Hamilton £10 Lottery

WIN THE CHANCE TO PURCHASE £10 LOTTERY TICKETS AT EVERY PERFORMANCE OF HAMILTON

Entry for the HAMILTON £10 LOTTERY is via the official HAMILTON app which can be downloaded from hamiltonmusical.com/app/.

You can also enter online here.

Lotteries open at 4pm and close 2pm the following day.

Within an hour of each lottery closing and the random selection of winners being made, all entrants will be notified either through the app or by email with successful entrants receiving details of how to claim and pay for their lottery tickets within that communication.

Patrons can apply for a maximum of two £10 Lottery tickets at each lottery. There is no limit to the number of individual lotteries you can enter.

All Lottery tickets will be paperless and collectable from the theatre on the day of the performance only, on the way into the performance.

Can I give the tickets as a gift or give a letter of authorisation for someone else to attend?

Not directly. Hamilton Paperless Ticketing, powered by Ticketmaster is an admission system specifically designed to limit the transferability of tickets to prevent both touting and unauthorised reselling at inflated prices. It does so by ensuring that the link between the ID of the original cardholder and that of the person attending on the night is maintained.

To gift tickets, we suggest you ask the intended recipient of the gift (or a member of the party due to attend with them) to purchase tickets on their own card and that you then gift them the money.

If you have tickets but your circumstances change and you can no longer use some or all or them, contact Ticketmaster Customer Services up to 48hrs before a performance and they will cancel and refund part or all of your booking subject to a cancellation fee of £3.00 per ticket.

Can I exchange my tickets for a different performance?

If you can no longer attend a performance for a legitimate reason, contact Ticketmaster Customer Services who will, up to 48hrs before a performance, cancel and refund your original booking subject to a cancellation fee of £3.00 per ticket. They will then book you into an alternative performance, if seats are available. Less than 48hrs before a performance, Ticketmaster can only refund tickets at the producers’ discretion.

What if my credit card expires before the performance?

We recommend you check the expiry date of your credit card prior to purchase and to use where possible a card which will be valid on the date you attend the performance.

If that is not possible, Ticketmaster will always try and contact patrons whose payment card expires between the time of the booking and the day of the performance so that a new card number can be applied to the booking. This new card number will then become the valid card associated with that booking and the new card is the one which needs to be presented at the theatre on the night of the performance. The payment will remain on the original card. No debits or charges will be made on the new card.

Although Ticketmaster will make best endeavours to contact you, they may not have your most up-to-date contact details. Therefore, you will also need to be aware of changes to your own card details. If you have not heard from us, please contact Ticketmaster Customer Services in order for your card details to be updated.

What if my card is lost or stolen before the performance?

If the account number on your reissued card differs from the one you originally used to purchase your tickets, you will need to contact Ticketmaster Customer Services in advance of the performance in order that they can add your new card number to your booking. This new card number will then become the valid card associated with that booking and the new card is the one which needs to be presented at the theatre on the night of the performance along with your original purchase confirmation email and Government issued photo ID.

Is there a lower age limit?

Since HAMILTON contains some strong language, the show is appropriate for ages 10+. Children under 4 are not permitted into the theatre. Children under 16 years old must be accompanied by an adult.

How long is the show?

HAMILTON runs 2 hours 45 minutes including one 15-minute interval.

Which cast members perform at which performances?

Like most West End musicals, the cast of HAMILTON is an ensemble company. The producers cannot guarantee the appearance of a particular artist at any performance. Appearance could be subject to many factors including illness and holidays.

No refunds or exchanges will be offered as a result of a cast member’s unavailability to perform at any performance.

What do I need to bring with me to the theatre on the night?

Three things:

  • your original purchase confirmation email
  • the payment card used to make the original purchase
  • a Government-issued photo ID such as a driving license or passport.

I can’t find my original confirmation email. What should I do?
I can’t find the answer to my question. Who can I contact now?