Hamilton App: FAQ

It’s after notification time – where are my results?

Notification for entrants who entered on the App will be delivered as follows: (i) winners who disabled App notifications on their devices will be notified by e-mail sent by Lucky Seat; (ii) winners who did not disable App notifications will be notified by push notification from the App; (iii) non-winners who did not disable App notifications on their devices will be notified by push notification from the App; and (iv) non-winners who disabled App notifications on their devices will not be notified. You can check your, status by going to the lottery page in the App. Additionally, if you’ve won the, drawing you may receive, additional communications regarding the lottery using the contact info you’ve, provided.

I cannot submit my entry?

Make sure your device is connected to the internet, completely close the Hamilton app, then re-open the app and try again.

When does the lottery open for entries?

Check the information on the app page for the city in which you are interested.

What if I need accessible seating?

We’re prepared to assist any winner who requires accessible seating. Winners who require accessible seating should contact us at help@luckyseat.com for assistance.

Do I need to enter again for each day’s performance(s)?

YES. You may enter once for every available performance.

What if I want to give my tickets to my children, etc.?

You may, but only the winner can purchase the tickets, and the winner must claim the tickets at the Box Office with a photo ID that matches the name used when purchasing the tickets. After picking up tickets, you can provide your winning tickets to a family member. <span style=”text-decoration: underline”>Any tickets determined to be resold will be VOIDED.

Will my two (2) seats be together?

Your tickets may be partial view and, while every effort will be made to seat pairs together, <span style=”text-decoration: underline”>there is a chance that pairs may be split up.